Packaging, transport & delivery inspection rules

1. How Janolex prepares packages for delivery

Each package has an identification label containing:

• customer identification;
• order number;
• project name;
• package number, where applicable.

The package identification must remain visible and readable during loading, transportation and delivery. The recipient should use these labels together with the project Specification Sheet to identify and verify the delivered packages.

The pallets are wrapped with a special breathable protective film. The film allows excess moisture to escape from the package while protecting the products against dust, dirt and normal environmental exposure during transportation.

The packaging is intended for transportation and short-term handling. It must not be considered suitable for long-term outdoor storage or continuous exposure to rain, snow, standing water or direct ground moisture.

3. CMR damage or missing packages reporting

If any package is missing, damaged, wet, unstable or visibly deformed, the recipient must:

1. Take clear photographs before unloading or moving the affected package.
2. Photograph the complete package, the damaged area, package identification label and vehicle or trailer position.
3. Record the shortage or damage clearly on the CMR before signing it.
4. Describe the actual condition instead of using only a general statement such as “packaging damaged.”
5. Request the driver to acknowledge the reservation on the CMR.
6. Inform the responsible Janolex representative immediately and provide copies of the CMR, photographs and a short description of the issue.

Example of an appropriate CMR reservation:

Package No. 4 received with a broken pallet base, torn protective film and visible impact damage to the lower right corner. Product condition inside not yet verified.

For missing packages, the reservation must state the expected and received quantities:

According to the Specification Sheet and CMR, 8 packages were expected. Only 7 packages were received. Package No. 5 is missing.

Signing the CMR without recording visible shortages or damage may make it difficult to determine when and where the damage occurred.

4. Inspection during unpacking

Packages must be opened carefully without damaging the products with knives, forklifts or other tools.

If concealed damage is discovered during unpacking, the recipient must:

• stop unpacking the affected area where reasonably possible;
• photograph the original packaging arrangement before removing or moving additional materials;
• photograph the damaged component, its identification label and its original position within the package;
• if the damage affects main structural elements such as wall logs, purlins or columns, do not start assembly and retain the damaged packaging, protective materials and securing elements until the issue has been assessed;
• inform the responsible Janolex representative without unnecessary delay.

Missing individual components must first be checked against the project packing list or instructions, packing information and part identification labels.

Any damaged components discovered inside the package, as well as any missing individual components, must be reported in accordance with the Janolex Claim Process (SOP).

5. Storage conditions after delivery

Janolex transport packaging is intended for transportation and short-term storage only.

Whenever possible, packages should be stored under a covered, open-sided or well-ventilated shelter. The shelter must protect the packages from rain, snow, direct sunlight and ground moisture while allowing sufficient air circulation.

Until assembly, all packages must be:

• placed on a level and stable surface, at least 100 mm above the ground;
• kept dry and protected from direct weather exposure;
• stored in their original transport position;
• regularly checked for water ingress, damaged wrapping, pallet deformation or mould.

Do not place other packages or materials on top of packages marked with a “Do not stack” label.

Do not seal packages with an airtight tarpaulin. Any additional cover must protect against rain while allowing ventilation.

If a package becomes wet, inspect it immediately and open or ventilate the wrapping to allow the moisture to escape.

Windows, doors, painted components, insulation, glazing and metal roofing must always be kept dry and protected from mechanical damage.

Damage caused by incorrect handling, direct weather exposure, ground contact or unsuitable storage conditions is not considered a manufacturing defect.

6. Storage policy at Janolex

After production is completed, we will store the house or other ordered products free of charge for up to 30 days while transportation is being arranged.

If the house is not collected within this period without a justified reason, a storage fee of 0.02% of the total house value per calendar day will apply.

If the customer has paid the full value of the house, we are happy to provide one additional month of free storage.

The customer remains responsible for arranging collection and providing all information required for transportation within the agreed period