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Claim form

Using the claim form provides several benefits for our partners:

  • Faster processing – standardized information allows us to identify the problem quickly and provide a faster solution.

  • Clear communication – ensures all necessary details (order number, part reference, photos) are included from the start, avoiding back-and-forth emails.

  • Fair resolution – documented evidence helps us assess responsibility (transport, production, or handling) and provide the right compensation or replacement.

  • Traceability – every claim is logged and tracked, giving you visibility on progress and outcomes.

  • Continuous improvement – collected data is used to improve our production and logistics, reducing errors in future orders.

Read more about:


 

Claim form

Note: To process your claim quickly we need a Package number. If no package number is available, provide the Product name.
Avoid using your browser back button—unsaved data and uploads could be lost.
Your contact information
Product information
Claim content
Add each defective/missing item as a separate row.
Pos. Nr Description Error code Amount Actions
Error codes: 1) Damaged detail (broken, bent etc. if package not damaged) 2) Window and door (broken, bent) 3) Defect of windows and doors fittings (broken, missing, poor quality etc.) 4) Transport damage (visible package defects) 5) Broken glass (glass damage, wrong size etc.) 6) Production error (quality, missing cuts, incorrect measurements etc.) 7) Missing detail 8) Other
Max file size: 10 MB each. Allowed types: jpg, jpeg, png, bmp, pdf. Total recommended max: 18 MB.
One or more files exceed 10 MB or total exceeds 18 MB.
 

This is a sample HTML form. Hook it to your backend (form action/handler) to receive submissions.