Using the claim form provides several benefits for our partners:
Faster processing – standardized information allows us to identify the problem quickly and provide a faster solution.
Clear communication – ensures all necessary details (order number, part reference, photos) are included from the start, avoiding back-and-forth emails.
Fair resolution – documented evidence helps us assess responsibility (transport, production, or handling) and provide the right compensation or replacement.
Traceability – every claim is logged and tracked, giving you visibility on progress and outcomes.
Continuous improvement – collected data is used to improve our production and logistics, reducing errors in future orders.
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